Innovating Products and Empowering Users Through Design Thinking and Product Strategy

I'm Ryan, a creative problem solver with 10 years of experience using a design thinking toolkit to integrate the needs of the user with the possibilities of technology.  In addition, I strive to develop scalable DesignOps frameworks to foster a mature culture of collaboration, knowledge sharing, and critique.

Case Studies

Fleet Optimization

With a fleet of 3500+ vehicles, Zipcar needed a robust tool to streamline fleet management. I developed a solution that leveraged vehicle-centric data to reduce repair times, enhance customer satisfaction through improved cleanliness, and ultimately boost revenue.

Read Case Study

DesignOps

As a leader on the team, I developed scalable DesignOps frameworks to foster a mature culture of collaboration, knowledge sharing and critique. The strategic onboarding to Figma resolved handoff inefficiencies while enhancing design delivery and component adoption rates.

View My DesignOps Frameworks
Product Design Leader
My leadership style brings a design thinking approach to the table to deliver impactful products that balance business objectives with user needs.  I thrive in dynamic environments where versatility is valued, and I'm always eager to contribute beyond traditional role boundaries.  

I'm particularly passionate about developing products that break down operational barriers, which comes from experience leading the Fleet operational excellence team at Zipcar. This background has instilled in me a keen understanding of the intricate dance between technology and operations in complex environments. In my experience, operationally intensive companies aren't just about launching a tool – it's about crafting a holistic system where technology and processes work in perfect harmony.  

My product building journey began over 10 years ago while studying Human-Computer Interaction at The Ohio State University. This foundation in HCI has enabled me to effectively study, empathize with, and integrate user needs into technological solutions.

In 2020, I swapped my NYC subway commute for an early morning routine of tending to goats and chickens in Austin, TX.    When I am not working, I am a dad, egg farmer and embroidery machine operator on the weekends for Rumi Lane, an emboridery event activation.

testimonials

“Ryan put the fleet team at heart by consulting with key people to understand what they need to do their job successfully.

I was really impressed with Ryan’s ability to grasp complex operational processes and design apps that are easy to understand and use.

I highly recommend Ryan. He will be an asset to any organization."
“Working with Ryan I immediately understood how important it is to have a talented and thoughtful product designer to collaborate with. Ryan was adept at both creating high-level design strategy while also working incredibly close with end users to truly understand their needs and behaviors. Ryan's work and dedication on design, and further when other product roles were vacant, was a key factor in the successful roll-out of new systems my direct and wider team used."

Written by a Senior Shared Mobility Leader | Operations | Optimizing and driving growth in the urban transportation environment for over a decade